The following conditions apply to accommodation bookings made by you through your usage of www.harboursidehostelbristol.com. Harbourside Hostel Bristol may alter these conditions at any time.
Making a booking
It is your responsibility to submit accurate information and mention any special requirements at the time of booking.
Modifications
It is free to modify. Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees, and in advance of the arrival date in order to avoid the loss of the pre-payment.
Cancellations and Non-Arrivals
If you have booked the 'Free to Cancel' option then it is free to cancel before the late cancellation period. If you cancel within the late cancellation period, or do not arrive, you will be charged for the full amount of your booking. Late cancellation period starts: 72 hours before check-in time (2.00pm) on your date of arrival. The accommodation may need to protect against the loss of a late cancellation fee by pre-authorising for the full amount of your booking.
Non-refundable bookings
Modifications can only be made for additional nights or rooms. Cancellations and non-arrivals result in the loss of the full payment of your Non-Refundable Offer. The cardholder needs to be present upon arrival, otherwise guests need to be able to provide a letter and ID of the cardholder upon arrival.
Group or Long-Stay Bookings
When making reservations either for 10 people or more or for stays of over 21 nights, your booking will be subject to the accommodation provider's group/long stay booking policy. You may need to pay a proportion of the balance prior to arrival.
Guest Age Restriction
We do NOT accept guests aged 18 years and younger.
Upon Arrival
1 medium-sized bag is allowed in the room, anything larger or if there are multiple items of baggage these need to be stored in storage. This is charged at £5 per item per day.
Check in from: 14:00 GMT until 23:30 GMT
Check out by: 10:00 GMT
Damage Deposit
ALL GUESTS MUST PRESENT A VALID PHOTO ID AT CHECK-IN. A FULLY REFUNDABLE £20 CASH DAMAGE DEPOSIT WILL BE REQUIRED, AND WILL BE RELEASED ON THE DAY OF DEPARTURE. IF YOU WISH TO PAY THIS DAMAGE DEPOSIT BY CARD THERE WILL BE A £2 NON-REFUNDABLE HANDLING FEE APPLIED.
Privacy Policy
We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.